How do I check availability for a GrabOne deal?
Checking availability before you buy
Experience and Escape deals run on partner availability, which can fill up fast - especially popular deals! Before purchasing, it's always worth checking that your preferred dates are available.
Here's how to check before you buy:
Visit the deal page and look for a booking calendar or available dates
Check the fine print for any blackout dates, restricted days, or public holiday exclusions
If you're unsure, contact the partner directly before purchasing - make sure to mention you're looking to book using a GrabOne deal so they can confirm the correct availability for coupon holders
Already purchased and having trouble with availability?
If you're within your coupon's validity period and can't find availability, reach out to our Support team and we'll get in touch with the partner to find a way forward
My coupon isn't valid on weekends or public holidays - I didn't notice the condition before buying
All restrictions, including valid days and blackout periods, are listed in the terms and conditions on the deal page before purchase, so it's always worth a quick read before checking out.
If you feel the terms weren't clear enough, contact our Support team via website chat (within business hours) or email us at support@grabone.co.nz and we'll take a look at your case. We'll always do our best to find a fair outcome.