What do I do if my payment fails or I've been charged incorrectly?
If you've experienced a payment issue on GrabOne, here's what to do:
My payment failed:
If your payment failed during checkout, here are a few things to check:
Make sure your card details are entered correctly
Check your card hasn't expired
Ensure you have sufficient funds available
Check with your bank that online transactions are enabled on your card
Try a different payment method
If you're still experiencing issues, please contact our support team at support@grabone.co.nz and we'll look into this for you!
I've been charged incorrectly:
If you believe you've been charged an incorrect amount, please contact us immediately at support@grabone.co.nz with the following information:
Your GrabOne account email
The amount you were charged
A screenshot of the charge if possible
Our team will investigate and get back to you as soon as possible.
I've been charged twice
If you've been charged twice for the same purchase, please contact us immediately at support@grabone.co.nz with the details above and we'll resolve this for you urgently.
Still have questions? Our support team is available to help at support@grabone.co.nz