Requesting a Refund for a GrabOne Coupon

Refunds are considered where there's an issue with the deal itself, such as the business being unable to honour it. This does not include changes of mind, such as no longer needing or wanting the coupon or forgetting to use it by the expiry date.

Refunds may also not be available where the deal terms included conditions such as blackout dates, subject to availability, or cancellation policies that were disclosed at the time of purchase on the deal or in the conditions of the deal.

GrabOne recommends all customers to check the conditions of the deal before purchase. All GrabOne deal conditions include: No refunds unless required by law. No cash back and not to be used with any other offer.

Once a purchase is complete, all transactions are final unless the business has breached the terms and conditions of the deal.

To help us process your request as quickly as possible, please include:

• Your GrabOne account email

• Your GrabOne coupon number

• The reason for your refund request - please provide us with as much information as possible to support your refund request.

Once your refund has been confirmed via email and processed, please allow up to 2 business days for the funds to appear back in your original payment method.

You can reach us in two ways:

• 📧 Email us at support@grabone.co.nz

• 💬 Use the chat function on the GrabOne website (during business hours - 8:00am-4:30pm)