How do I request a refund?
If you'd like to request a refund for a GrabOne purchase, our support team is here to help!
What information should I include?
To help us process your request as quickly as possible, please include:
Your GrabOne account email
Your GrabOne coupon number
The reason for your refund request
Once processed, how long does a refund take?
Once your refund has been processed, please allow up to 2 business days for the funds to appear back in your original payment method.
Will I receive a cash refund or GrabOne credit?
This can vary depending on the circumstances of your request. In some cases, refunds may be issued as GrabOne credit rather than returned to your original payment method.
For more information on when GrabOne credit is issued, check out our article - When will I receive GrabOne credit instead of a cash refund?
How do I get in touch? You can reach us in two ways:
📧 Email us at support@grabone.co.nz
💬 Use the live chat function on the GrabOne website