What happens if a merchant can't fulfil my Store order?
Edited
Occasionally a merchant may be unable to fulfil a Store order. If this happens, we'll contact you as soon as possible to discuss your options.
Your options will include:
A replacement or alternative product of equal value
A full refund to your original payment method
We'll always reach out to confirm which option works best for you before taking any action - we won't make any changes to your order without your approval.
Have questions about an existing order? Get in touch with our Support team at support@grabone.co.nz and we'll get back to you within 2 business days.