What happens if my GrabOne coupon expires?

The deal expiry window expires, but the value you paid is protected for up to 3 years.

During the deal expiry window, you get the full promotional “deal value”. After it expires, you keep your “paid value” as credit.

Deal value -  is the promotional offer (e.g; "$100 massage package")
Paid value -  is what you actually paid (e.g; $50)

If you paid $50 for a $100 coupon and don't use it within the promotional period, you still have $50 in credit to spend at the GrabOne Partner at their normal price or we’ll apply a $50 credit to your GrabOne account depending on the payment model the GrabOne Partner is on with us.

If the GrabOne Partner uses our "pay on redemption" model, your credit converts to general GrabOne credit that you can spend on any deal on the platform.

If the GrabOne Partner uses our "retention" model, you can use the amount you paid for the coupon, towards the full price of the service with the GrabOne Partner directly.

We'll make this clear in the deal conditions and coupon details. When in doubt, contact our support team and we'll clarify.

For retention model GrabOne Partners: Contact the GrabOne Partner directly and let them know you are using the amount you paid for the coupon, towards the full price of the service. They'll apply your paid value toward any goods or services at their normal prices.

For pay on redemption GrabOne Partners: Your credit automatically converts to GrabOne credit in your account, which you can use on any future purchase on the platform.

Each deal has a promotional window (shown on the deal page). During this time, you can redeem the full promotional value. After the deal window closes, you can then use the amount you paid towards the full price of the service with the GrabOne Partner directly, for up to 3 years.

Deal value -  is the promotional offer (e.g; "$100 massage package")
Paid value -  is what you actually paid (e.g; $50)

Exactly. coupons have expiry dates for the promotional offer, but your money is protected for up to 3 years - no more "use it or lose it."

Our standard refund policy still applies during the deal window. After the deal expires, your paid value becomes credit as described above. Contact our support team if you have specific circumstances.

If a merchant is no longer operating, your credit converts to general GrabOne credit that you can use on any deal across the platform.