Coupon Purchases
Everything you need to know about buying, booking, and redeeming Experience and Escape deals on GrabOne.
All Coupon Purchases
How to add a purchase to the cart
Found a great deal you're looking to purchase but aren't too sure how? Follow the steps below to add your purchase to your cart! First, find a dea...
How to Purchase a GrabOne Deal as a Gift
Purchasing a gift coupon is slightly different from how you would usually purchase a coupon on GrabOne. Follow the steps below to buy a gift coupon. ...
What happens if my GrabOne coupon expires?
If a deal expires before you use your voucher, the amount you originally paid is protected for up to 3 years from your purchase date with GrabOne’s Pu...
How do I pay for my purchase?
GrabOne accepts Visa, Mastercard, American Express, and Q Cards as forms of payment. To complete a purchase using a credit or debit card, simply click...
Can I get an extension on my GrabOne coupon?
Unfortunately, we're not able to extend coupon expiry dates . Coupons come with an expiry date, which is clearly indicated on both the coupon itself ...
How long do GrabOne deals run for? How long are GrabOne coupons valid for?
It varies and that's worth keeping in mind. Some deals stick around for a month or more, others are flash sales that are gone within 24 to 72 hours. O...
How do I get more information on a deal before purchasing?
We pack as much info as possible into every deal page, and for Experience and Escape deals, you'll often find a direct link to the GrabOne Partner's w...
GrabOne Deal Conditions
Before you buy, take a quick read of the deal conditions. They're there to help you understand exactly what you're getting, when it's valid, and any l...
What if my product or experience does not match the imagery or description on the GrabOne deal?
This article addresses concerns regarding discrepancies between the product or experience received and the imagery or description presented on GrabOne...
Escapes
How do I check availability for a GrabOne deal?
Experience and Escape deals run on partner availability, which can fill up fast - especially popular deals! Before purchasing, it's always worth check...
What do 'blackout dates' in the deal conditions mean?
Blackout dates (sometimes called block-out dates) are specific days when a deal can't be used - no redemptions, no bookings on those dates. Simple as ...
Coupon Redemption
How do I contact a GrabOne Partner directly?
If you have a question specific to a deal or experience, sometimes the quickest way to get an answer is to contact the GrabOne Partner directly. Here'...
How do I book with or redeem my GrabOne Coupon?
Once you receive your coupon(s), please follow the ‘redemption instructions’ provided on your coupon to redeem it. Generally, you can use most GrabOne...
Book Now or Instant Book GrabOne Deals
Want to lock in your date and time straight away? Book Now and Instant Book deals let you secure your booking at checkout - no back and forth needed! ...
Can I change the name on a GrabOne coupon?
Yes you can! Simply email our GrabOne Support team who will be happy to update the name on the coupon and send this back to you via email in a PDF f...