When will I receive GrabOne credit instead of a cash refund?
In some cases, GrabOne may process your refund as GrabOne credit rather than returning funds to your original payment method. Here's what you need to know:
When is a refund issued as GrabOne credit?
The merchant has not breached the terms and conditions of the deal
Your refund request falls outside GrabOne's standard refund policy
A goodwill refund has been approved as a gesture of goodwill
How long does GrabOne credit take to appear?
Your GrabOne credit will appear in your account immediately once processed.
How do I use my GrabOne credit?
Make sure you are logged into your GrabOne account
Your credit will be applied automatically to the value of your purchase
No credit code is needed - it's already loaded onto your account!
GrabOne credit is valid for 6 months from the date of issue
If you have any questions about your GrabOne credit refund, please don't hesitate to contact our support team at support@grabone.co.nz