GrabOne Purchases & Refunds
How do I purchase a GrabOne deal? How do I purchase a deal as a gift? How do I request a refund?
Payment & Purchasing Queries
How to add a purchase to the cart
Found a great deal you're looking to purchase but aren't too sure how? Follow the steps below to add your purchase to your cart! First, find a dea...
What do I do if my payment fails or I've been charged incorrectly?
If you've experienced a payment issue on GrabOne, here's what to do: If your payment failed during checkout, here are a few things to check: Make sure...
What payment options does GrabOne accept? How do I pay for my purchase?
Card: GrabOne accepts Visa, Mastercard, American Express, and Q Cards as forms of payment. To complete a purchase using a credit or debit card, simply...
What is Afterpay?
Afterpay is a way of buying things on GrabOne (and other businesses) and paying for them later. Your payments will be split into four payments, payabl...
How to purchase a deal as a gift
Purchasing a gift coupon is slightly different from how you would usually purchase a coupon on GrabOne. Follow the steps below to buy a gift coupon. ...
Can I change the name on a GrabOne coupon?
Yes you can! Simply email our GrabOne Support team who will be happy to update the name on the coupon and send this back to you via email in a PDF f...
Refund Request Queries
How do I request a refund?
If you'd like to request a refund for a GrabOne purchase, our support team is here to help! To help us process your request as quickly as possible, pl...
GrabOne Return/Refund Policy
Please contact GrabOne Support via email support@grabone.co.nz for any refund/return requests. GrabOne is one of New Zealand’s biggest eCommerce sites...
Why was my purchase cancelled?
We want every GrabOne experience to be a good one — and sometimes that means stepping in to cancel an order. We may cancel an order if we suspect frau...
I have a coupon or account credit from the old GrabOne ownership - can I use it or get a refund?
We understand that past events created disruption and uncertainty for many of our customers, and we're truly sorry for the impact this has had. What h...
When will I receive GrabOne credit instead of a cash refund?
In some cases, GrabOne may process your refund as GrabOne credit rather than returning funds to your original payment method. Here's what you need to ...
How do Afterpay refunds work?
If you paid for your GrabOne purchase using Afterpay and have been issued a refund, here's what you need to know: GrabOne can only process refunds bac...
What do I do if my card has been used fraudulently on GrabOne?
If you have a charge from GrabOne that was not made by you, please reach out to our GrabOne Support team who will be able to assist urgently. Aside ...