GrabOne Return/Refund Policy
Please contact us here for any refund/return requests.
GrabOne Return / Refund Policy
GrabOne is one of New Zealand’s biggest eCommerce sites and a leading marketplace for deals.
Our site is where New Zealand or international-based sellers offer their products, services, and experiences.
Each seller has their own returns process; however, according to our GrabOne Partner terms and conditions, each seller’s return process must comply with the NZ Fair Trading Act (FTA) and the Consumer Guarantees Act (CGA).
Change of Mind Refund Request:
We do not accept return or refunds for change of mind purchases.
Experiences & Escapes Refund Requests:
The availability and total costs of cancellations, changes and refunds depend on each seller’s terms, conditions and policies within the parameters of the NZ Fair Trading Act (FTA) and Consumer Guarantees Act (CGA).
When you make a purchase, you agree to be bound by the relevant seller’s terms and policies and the booking instructions on your coupon.
In general sellers require a minimum of 48 hours notice on business days for any refunds to be considered.
Simply reach out to our friendly support team through either our website chat function (within business hours) or email us, support@grabone.co.nz