GrabOne Deals, Coupons & Bookings
How do I redeem? I have a question about a deal, what do blackout dates mean?
Deal Conditions
GrabOne Deal Conditions
Before you buy, take a quick read of the deal conditions. They're there to help you understand exactly what you're getting, when it's valid, and any l...
What do 'blackout dates' in the deal conditions mean?
Blackout dates (sometimes called block-out dates) are specific days when a deal can't be used - no redemptions, no bookings on those dates. Simple as ...
Bookings & Coupon Queries
Can I get an extension on my GrabOne coupon?
Unfortunately, we're not able to extend coupon expiry dates . Coupons come with an expiry date, which is clearly indicated on both the coupon itself ...
How do I contact a GrabOne Partner directly?
If you have a question specific to a deal or experience, sometimes the quickest way to get an answer is to contact the GrabOne Partner directly. Here'...
How do I book with or redeem my GrabOne Coupon?
Once you receive your coupon(s), please follow the ‘redemption instructions’ provided on your coupon to redeem it. Generally, you can use most GrabOne...
Deal Information Queries
How do I get more information on a deal before purchasing?
We pack as much info as possible into every deal page, and for Experience and Escape deals, you'll often find a direct link to the GrabOne Partner's w...
How long do GrabOne deals run for? How long are GrabOne coupons valid for?
It varies and that's worth keeping in mind. Some deals stick around for a month or more, others are flash sales that are gone within 24 to 72 hours. O...
What if my product or experience does not match the imagery or description on the GrabOne deal?
This article addresses concerns regarding discrepancies between the product or experience received and the imagery or description presented on GrabOne...